Reporting a Power Outage

If your power ever goes out, there are two easy ways to report your outage.


To report an outage via the mobile app, tap the Report Outage button on the app home screen and follow the instructions. Download links are below.

To report an outage via MyOzarks on the web:

  • Click here and log in
  • Hover over the My Profile main menu option
  • Select Outages from the dropdown menu
  • Follow instructions to report your outage

Automated Phone System

Call 1-800-521-6144, select option 1 and follow the instructions. Please have the following items ready if possible:

  • Name on your account
  • Telephone number
  • Account number (if known)
  • Time power went off (if known)
  • Any observations or notes about your outage

Please be patient if the lines are busy. During major outages, our telephone lines are crowded with members calling in. Calls are answered 24 hours a day, and answered in the order they are received.

Power Outage Safety Tips

Make sure that you and your family stay prepared in case of severe weather, which may lead to power outages. Below are some helpful safety resources to help you stay safe in the event of a power outage.

Storm Preparation
No one can predict the weather, but you can be prepared. Follow these do’s and don’ts when it comes to staying prepared for stormy weather.

Portable Generator Safety Tips
Many of our members are using portable electric generators during this extended power outage. While they can provide a great level of convenience, they also can be dangerous if operated improperly.

Standby Generator Safety
If you purchase a standby generator, there are some guidelines to follow to make sure you – and our employees – stay safe.

Stay Connected

Connecting with us on social media is a great way to stay informed and up to date during power outages. Click the links below to find us.

Like us on Facebook        Follow us on Twitter

Restoring Power Outages

Ever wondered how we prioritize power outage restoration efforts during major outages? If so, this informative article takes you through the different steps we follow to get the lights back on.

Click here for more information.