Set Up or Disconnect Service

Whether you're new to our area and setting up service, or moving away and need to disconnect, here's everything that you need to know about setting up or disconnect service with us.

Set Up Service

If you need setting up service with us, follow these steps:

  • Have your future address handy.
  • Be prepared to tell the representative that answers your call when you would like to turn on your service.
  • Call us at 1-800-521-6144, Monday through Friday, between 8:00 am and 5:00 pm.
  • Please call at least two (2) days before you would like the new service turned on. While in most cases we can have your service on in a day or two, in extreme situations, it may take up to five (5) days, as allowed by the Public Service Commission.

We charge a $150 deposit on new residential accounts; $75 must be paid up front and the remaining $75 can be placed on your first month's electric bill. If requested, we also offer same-day service connection for an additional fee. We can waive your deposit if you meet one of the following conditions:

  • If you have a letter of credit from your current electric company.
  • If you have an acceptable credit score.
  • If a current Ozarks Electric member will sign a Guarantor Letter for you indicating that they would be willing to pay up to $150 if you leave our lines with an outstanding bill.

If you wish to visit one of our offices to turn on service, please fill out the above application for faster processing.

Application For Service 

New Construction

Building a new home can be a stressful process. With local offices throughout the area to serve your needs, we hope to make that process as easy as possible. By building in our service territory, we hope you will enjoy being a part of an electric cooperative owned by you.

To bring electric service to your new construction, please follow these steps.

  • Call our offices at 1-800-521-6144 as soon as possible.
  • When applying for service, be prepared to give us the 911 address for your new location (required for Washington County residents, but recommended for all applying for service), a daytime phone number where you can easily be contacted, the name and address of the closest neighbor if known, and pay any deposits needed.
  • After applying for service, you will receive a call from the staker in your area within five business days to discuss your job.
  • After the staker assesses your job, there may be easements to obtain or additional payments to be made before we can send your job to the construction department. We cannot give estimates on cost of construction until the staker has evaluated your job.
  • Once your job is sent to the construction department, it usually takes five to six weeks to complete the job.

Please make sure to call us at 1-800-521-6144 as soon as possible to start the process.

Disconnect Service

To disconnect your electric service, please follow the steps below.

  • Have your present address and forwarding address ready.
  • Please have your account number handy if possible.
  • Be prepared to tell us the date you would like to disconnect your service.
  • Call us at 1-800-521-6144, Monday through Friday, between 8:00 am and 5:00 pm.

For security reasons, all requests to disconnect service should be made via the phone with a member relations representative. The process should only take a few minutes. Also, please be sure to provide a forwarding address so that we may mail you your capital credits check and final bill.

Please note that any bills left unpaid will be turned over to a collection agency.


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