Outages

Ozarks Coronavirus Response

At Ozarks, we, like our members and customers, have been paying close attention to the spread of COVID-19 (coronavirus). We want to do everything we can to keep our members, our customers, our employees and our communities safe, while still providing reliable power, internet, TV and telephone service. With that in mind:

  • After review and consideration of an ongoing emergency order, COVID-19 positivity rates and other factors, the Arkansas Public Service Commission has announced that disconnections will resume May 3. This will apply to both Arkansas and Oklahoma members. Learn More
  • Our lobbies are open to public. We ask that you wear a mask and maintain appropriate social distancing while visiting our lobbies.
  • Payment can be made at payment kiosks 24/7 in our lobby entrances and remote locations throughout our territory.
  • All account-related business can be conducted over the phone, Monday – Friday, 8 a.m. to 5 p.m.
  • You may also pay your bill or check your balance through the MyOzarks website or app, available on iOS and Android.
  • OzarksGo technical support remains available 24/7 at 866-569-2757.

We are also taking precautions in our offices, including education about the virus and prevention through hand washing and intensified cleaning, heightened monitoring for symptoms of COVID-19 and telecommuting for employees when possible.

We will continue to monitor the situation and adapt as necessary. If you have any questions or concerns, please call us at 1-800-521-6144.