Update From Your CEO

A Sincere Thank You From Everyone At Ozarks Electric Cooperative 

At Ozarks Electric Cooperative, we take great pride in offering you – our members – the absolute best in service. That includes everything from directly interacting with you, to making sure your lights stay on.

I am overwhelmed by the response that you’ve given us after you rated us best of the best in the electric utility industry. In the most recent American Customer Satisfaction Index (ACSI), we received an astounding 96 out of 100, putting us a full 15 points above the overall industry average. Also, of the 905 members in the National Rural Electric Cooperative Association, our score is the highest for 2012.

The ACSI is an independent national survey of customer satisfaction for the quality of products and services available to household consumers in the United States. The ACSI is updated each quarter with new measures for different sectors of the economy replacing data from the prior year. The overall ACSI score for a given quarter factors in scores from more than 230 companies in 47 industries and government agencies over the previous four quarters.

Providing safe, reliable, and affordable electricity to you is something we strive for every day. This acknowledgment of that pledge is both humbling and sincerely appreciated. You have my assurance that we will never waver in our promise to continue to offer the best possible service to our members.

I speak for all of us at Ozarks Electric when I simply say “thank you.”

- Mitchell Johnson, President / CEO 

A Sincere Thank You From Everyone At Ozarks Electric Cooperative  

To read previous Update From Your CEO articles, click the link below.
  Date Title
  February 2013 Diversified Fuel Mix Vital To Long-Term Rate Stability
  November 2012 Arkansas Electric Cooperative Corporation Rate Adjustment Effective January 2013 For Arkansas Members
  July 2012 Lower Fuel Costs Expected
  April 2012 Board Approves Returning $1.8 Million To Members In April
  January 2012 Think Co-op!
  October 2011 A Hurricane In Washington
  July 2011 Paying For Railroads' Free Ride
  April 2011 Time's Running Out: Filling The Generation Gap
  January 2011 We're Different: We're Looking Out For You
  October 2010 Harvesting Cooperative Value
  July 2010 Keeping Electricity Affordable For All Of Us
  April 2010 Cost-Saving Strategies Save Cooperatives Millions
  January 2010 Weathering The "Perfect Storm"
  October 2009 Arkansas Electric Cooperative Corporation Seeking Adjustment To Wholesale Rates
  July 2009 The Cooperative Advantage
  April 2009 Keeping Electricity Affordable
  January 2009 Co-ops Know What Works
  October 2008 Copper Theft Is A Deadly Risk
  July 2008 Higher Fuel Costs Driving Up Electric Bills
  April 2008 Keeping Your Lights On
  January 2008 Using Every Tool We Have
 

Archived CEO updates are in PDF format. If you do not have a PDF viewer installed on your computer, click the link below for a free download.